Hi, Sanja, can you please tell us your role and how you help sellers on eBay with eBay Global Shipping Programme?Hi Pentagon, I am a Digital Executive with extensive international experience in developing global ecommerce strategy and delivering sustainable revenue growth. At eBay, I lead cross functional teams to build and execute a scalable European Partnerships strategy, with the aim of providing the best in class selling experience to eBay B2C merchants. Specifically, I help sellers to remove the hassle of selling on eBay by partnering with selected service providers. As well as full-service providers that typically cover all aspects of selling on eBay, there are a number of service providers that specialise in particular parts of selling, such as optimising listings or supporting sellers who list vehicle parts and accessories. All of these service providers support retailers looking to grow their business internationally.
What is the Global Shipping Programme and why Ebay offers it to sellers?The Global Shipping Program (GBP) is an eBay solution that makes it easier for our merchants to reach global customers, post sold items overseas, and remove the hassle of the international sales process. We know that when exporting, our retailers can sell more and build a more successful business. So, by selling through eBay GBP, our merchants have access to a global audience of 171M buyers, opening up a world of selling and growth opportunities. In fact, with the Global Shipping Programme, international postage is just as simple as selling to someone in the UK. All a seller needs to do is post the item to a UK Shipping Centre, and eBay will take care of customs clearance, tracking and all the rest. Sellers do not have to pay anything extra – just the cost of posting the item to the UK Shipping Centre. The Global Shipping Programme takes the complexity out of international transactions and makes sellers listings available to new markets across the globe.
Please, can you summarise the different phases of the process from the seller’s point of view?
- The seller must be located in the UK and listing on eBay.co.uk to use the Global Shipping Programme.
- When listing, the seller will select “Send it to the UK Shipping Centre.”
- If someone in another country buys the item, eBay will send the vendor the address of a UK Shipping Centre. We will also provide a unique reference code so that, when it gets there, we know it is yours and where it needs to go.
- The seller then posts the sold item to the UK Shipping Centre using the usual postal service. The rest of the processes will be taken care of by eBay, and the item will get to its new home using a trusted, tracked international postage service.